Stakeholder Influences Hsm/270 - 1600 Words

1515 Paper (A+) Stakeholder Influences People often think of stakeholders as people with a monetary stake in an organization, but not necessarily true anymore. In the past, people considered stakeholders the people with a financial stake in the organization that would receive profits from the success of the business. Today stakeholders cover a much broader spectrum of people such as funders, administration, staff, volunteers, community, and the target population (Yuen/Terao, 2003). Each group of stakeholders has his or her influence on the program plan as well as the success of a human service organization and programs services (Yuen/Terao, 2003). The owner, operators also known as shareholders founded the organization for a specific†¦show more content†¦The PEACE agency must have a well-organized and researched program plan that results in a positive outcome as well as positive benefits on the target population and community (Yuen/Terao, 2003). With a program plan not well planned, the agency will fail to have positive impacts on the target population and community and Peace could lose community support and funding (Yuen/Terao, 2003). The funding institution with grants the PEACE agency is eligible for is â€Å"The National Foundation’s funding program† (Yuen/Terao, 2003, p. Appendix B). The funding institution strives to accomplish positive outcomes that benefit the community (Yuen/Terao, 2003, p. Appendix B). First, â€Å"promote the well-being of young men, women, and children whose lives have been affected by domestic violence, and to reduce the prevalence of domestic violence through increased service provision, education, and awareness† (Yuen/Terao, 2003, p. Appendix B). Second, â€Å"improve the quality of life of families with a member or members in prison, through the provision of services responsive to their needs† (Yuen/Terao, 2003, p. Appendix B). Third, â€Å"provide young people who are or have been involved with the criminal justice system with a rehabilitation program designed to obtain the skills, confidence, and personal support networks to enable them to lead fulfill ed and successful lives† (Yuen/Terao, 2003, p. Appendix B). The National Foundation will have a direct impact on the program plan because the PEACE agencyShow MoreRelatedStakeholder Influences on Programs Week 7 Hsm/270 Essay1105 Words   |  5 PagesStakeholder Influences on Programs In the field of Human Services, there are many details that must never be overlooked, there are many variables that must not ever be ignored, and there are many expectations from stakeholders that most definitely must be entertained by all staff and participants who are involved with a program. One may immediately assume when they hear the word stakeholder that it refers to the financial institution that has granted them the funding that made their program

Video Games And Its Effect On Society - 867 Words

Video games over the years have developed into graphic bloody sources of ideas for adolescents. The games kids play today has large physiological effects that can really mess with one s mind. Violent video games have a long history of provoking aggressive behavior which can ultimately lead to people getting hurt. The realism gives the players more power by making them immune to the reality of the situation. Video games have a huge influence over their audience. The influence they have is very evident when it comes to the school yard. 60% of kids who play M-rated video games report to have hit someone or have some kind of violent confrontation as opposed to those who do not play those types of games. A study published in Psychology of Popular Media Couture states that 90% of pediatricians agree that violent video games increases aggression and 98% agree that overexposure to the games heightens the aggression. The games that are most popular today usually have something to do with wa r or killing someone somehow. They give players a chance to use guns, axes, chainsaws, knives, and other weapons to fulfill their task. The games are so realistic that they enhance the learning of those violent behaviors. There are cases like where two teenage boys killed a driver and told the police they got the idea from the game Grand Theft Auto. Games like this do not only give ideas, but they also give the skill to execute those ideas. In the past, video games have been used to train U.SShow MoreRelatedVideo Games And Its Effects On Society1463 Words   |  6 Pages Movies, video games, music and television shows come in different genres. However, depending on age in regards to youth not just anyone is allowed to: watch certain movies, buy just any video game, listen to any music or watch any tv show. Sometimes they can see certain movies with a parent or guardian. Seeing violence in excess causes violent acts to take place in society because it gives ideas to viewers or listeners especially those who are young. This the reason there are ratings for mediaRead MoreThe Effects Of Video Games On Society1274 Words   |  6 PagesViolence in video games can affect ones mindset in so many different ways, where we don’t even realize it. For example playing â€Å"Grand Theft Auto† for a few hours will change your mindset. Even though it wouldn’t be in a tremendous way, but for a few minutes your mindset will think, â€Å"This game is so much fun, I want to steal cars, have police chase me, shoot at people, even steal helicopters †. According to Social scientists in the New York Times, Many studies have shown that this is becoming a majorRead MoreVideo Games And Its Effect On Society Essay1380 Words   |  6 Pagesthe 1970’s, video games in America have been controversial. Currently around 97% of America s children play video games in some form; from home consoles such as Xbox, to personal computers and mobile games on smartphones, even in an educational form, video games are nearly everywhere and bringing in big money. Around $21 billion is being funneled into a domestic video game industry. But what are these kids viewing when playing video games and how does that affect their role in society? A commonRead MoreVideo Games And Its Effect On Society1525 Words   |  7 Pagesâ€Å"The reason why people find it so enjoyable is that games are usually the right degree of challenging and the player takes an active role (unlike watching television) so there is an incentive to achieve† (Gee) . Ever since video games were invented there was an immediate attachment and an unwillingness to release them. They present chances to accomplish things one may not be able to do in their life, and provides an escape from reality. Video games also imprint and teach new skills to the gamers whoRead MoreVideo Games And Its Effect On Society980 Words   |  4 PagesAs a growing medium, video games are often associated with various negative connotations that have obfuscated its positive contributions made to society. As a result, the general public is unaware of how video games have shaped modern-day, some even consider it a meaningless teenager pastime, but this is distant from reality. Video games are important to society at large because they do not serve for entertainment purposes only, they are a major force in the economy, scientific research, and militaryRead MoreVideo Games And Its Effects On Society1588 Words   |  7 PagesSince the creation of Spacewar in spring of 1962, vi deo games have dramatically improved along with technology. It has become the most popular way of entertainment in modern civilization, but it also has become a subject of public concern regarding to its negative effects on peoples psychological and physical problems, especially in children and teens. Video games are now recognized by a study as an addiction according to the journal Psychological Science: â€Å"Researchers used data on 1,200 childrenRead MoreVideo Games And Its Effects On Society2285 Words   |  10 PagesFrom the inception of Pong to the latest chapter of the video game series Assassin’s Creed, virtual gaming has been scorned and shunned as a detriment to society. Older generations speculate that incessant gaming in young children insinuates violence, antipathy, lack of creative initiative, and develops an unhealthy isolation from the real world. However, in recent years, these postulates have been put to the test; a number of scientists have conducted ex perimentation in order to discover whetherRead MoreThe Effects Of Video Game On Society1466 Words   |  6 PagesFor generations games have been an important part of our culture. Many of these games center on war and strategic tactics. Boys and girls have played soldier, Cowboys and Indians, Monopoly, or Chess . Through games such as these the future men and women of society learned strategy and the consequences of controlling and restraining themselves because their actions had consequences. However with the invention of the computer high definition graphics, these games, and many others have been createdRead MoreThe Effects Of Video Games On The Society859 Words   |  4 PagesAccording to a U.S Study by Rideout Et Al (As Cited in Anderson Bushman 2001.a), the popularity of video games is rapidly increasing. In a U.S study by Butchman Funk (As Cited in Anderson Bushman 2001.b), Around 60 percent of 4th grade girls prefer violent games and about 3 out of every 4 boys with a similar age also prefer ferocious ones. This essay will argue that violence in video games should be censored. For the purpose of this essay, violence can be defined as the physical force intendedRead MoreVideo Games And Its Effect On Society1298 Words   |  6 PagesIntroduction During the advent of video games, the world was taken by storm, as this new type of entertainment caught the attention and imagination of the populace; but as this attention grew, concern and scrutiny weren’t far behind. Controversy finally got its chance in the 1990s, when games finally upgraded to 16-bit, giving them the ability to depict realistic blood and gore in games like Moral Kombat; which was criticized for excessive violence, a reason Congress used to create the Entertainment

The Different Ways We Evaluate People Free Essays

Evaluation and Judgment Checkpoint Evaluation and Judgment Checkpoint Question One: What are the different ways in which we evaluate people? When we meet someone for the first time, we notice a number of surface characteristics—clothes, gestures, manner of speaking, tone of voice, appearance, and so on. Then, drawing on these cues, we assign the person a ready-made category. Associated with each category is a schema (plural: schemata), which, is a set of beliefs or expectations about something (in this case, people) that is based on past experience and is presumed to apply to all members of that category (Fiske Taylor, 1991). We will write a custom essay sample on The Different Ways We Evaluate People or any similar topic only for you Order Now Schemata serve a number of important functions (Gilbert, 1998). First, they allow us to make inferences about other people. We assume, for example, that a friendly person is likely to be good-natured, to accept a social invitation from us, or to do us a small favor. Second, schemata play a crucial role in how we interpret and remember information. Schemata can also lure us into â€Å"remembering† things about people that we never actually observed. Most of us associate the traits of shyness, quietness, and preoccupation with one’s own thoughts with the schema introvert. Question Two: How do these factors play a role in our expectations of other people? Over time, as we continue to interact with people, we add new information about them to our mental files. However, our later experiences generally do not influence us nearly so much as our earliest impressions. This is known as the primacy effect. According to Susan Fiske and Shelley Taylor (1991), they point out that human thinkers are â€Å"cognitive misers. † Instead of exerting ourselves to interpret every detail we learn about a person, we are stingy with our mental efforts. Once we have formed an impression about someone, we tend to keep it, even if our first impressions were formed by jumping to conclusions or through prejudice (Fiske, 1995). Thus, if you already like a new acquaintance, you may excuse a flaw or vice you discover later on. Conversely, if someone has made an early bad impression on you, you may refuse to believe subsequent evidence of that person’s good qualities. Moreover, first impressions can lead to a self-fulfilling prophecy. A stereotype is a set of characteristics believed to be shared by all members of a social category. Question Three: What are the disadvantages of these expectations? A stereotype is a special kind of schema that may be based on almost any distinguishing feature, but is most often applied to sex, race, occupation, physical appearance, place of residence, and membership in a group or organization (Hilton Von Hipple, 1996). When our first impressions of people are governed by a stereotype, we tend to infer things about them solely on the basis of their social category and to ignore facts about individual traits that are inconsistent with the stereotype. As a result, we may remember things about them selectively or inaccurately, thereby perpetuating our initial stereotype. For example, with a quick glance at almost anyone, you can classify that person as male or female. Once you have so categorized the person, you may rely more on your stereotype of that gender than on your own perceptions during further interactions with the person. Stereotypes can easily become the basis for self-fulfilling prophecies. References Morris, C. Maisto, A. (2005) Social Psychology. Retrieved November 13, 2009, from The Psychology of Science, Axia College e-Resource. How to cite The Different Ways We Evaluate People, Papers

Hotel and Hospitality Management Restaurant

Question: Discuss about theHotel and Hospitality Managementfor Restaurant. Answer: Introduction The aim of the paper is to present a report on food and beverage operations in a restaurant. Through an in depth analysis, the aim is to give a comprehensive insight into the multifaceted nature of opening a restaurant. For this purpose, the restaurant that would be chosen in Australia is Guzmen Y Gomez. A restaurant needs proper management to work efficiently. The paper would lay emphasis on the importance of product differentiation, cost management, and staff management strategies adopted by restaurants and food chains in this industry. Moreover, the aim is to get a detailed understanding of the emerging and current trends and technologies that help to shape the industry. A number of tools and theories would be employed in the paper to carry out a detailed analysis such as PESTLE Analysis, Porters Five Forces and VRIO theory. Also, the tangible and intangible nature of the food and beverage industry shall be identified. The food and beverage industry in Australia includes categorie s like grains, meat, dairy, seafood, horticulture, confectioneries, and beverages. The industry provides a diverse range of products to the food and retail services. There is a lot of flexibility in the food and beverage sector in Australia and is a great contributor of the Australian economy. Australia has the reputation of providing clean and healthy food products to its citizens. Food and Beverage Management Functions Concept The food and beverage operations comprise the internal functions of an organization. Management functions involve organizing, planning, recruiting and training the staff. Managers in the food and beverage sector need to manage the day to day operations that undertake in a hotel or restaurant. It is the job of the manager to provide excellent internal and external customer service. The food and beverage operations environment has basically two functions- management and operations. Both these functions are necessary and strive to achieve operational objectives. The management function involves organizing, planning, controlling, and leading an organization. On the other hand, operational function deals with the input, transformation, and output. In short, it follows the system approach model. Costing Food and beverage costing structure depends on different pricing strategies of the foods as well s the cost of maintaining the hotel operations. The restaurant specializes in Tex-Mex dishes such as nachos, burritos, quesadillas and taco. The costing of hotel operations depends on the profitability of the hotel. Costing is an important management function of a restaurant that falls under food and beverage management operations. Maintenance of cost on adopting different types of strategies by the strategic department of the company is included in the cost management functions (Grekova et al., 2014). Lowering the cost of different functions of hotels will result into higher profitability. Strategy Strategies of food and beverage management operations can include various types of strategies that include the management of the operations. Different departments of a company have to run smoothly if the company has to work in a focused way. The management department of the company has to undertake different long term and short-term strategies that are focused on the current scenario of the market and the company. The HR functions as well as the strategic management department have to formulate the strategies that are related to the organizational goals (Wu et al., 2013). However, organizational goals are related to the market conditions of the country. Marketing Marketing strategies of the sector including the company must adopt different traditional methods of marketing as well as the digital media marketing. The restaurant chain also focus on excellent customer service as Word of Mouth (WOM) promotion will come from the mouth of the satisfied guests of the restaurant. It goes with other companies of food and beverage companies. If the consumers are satisfied with the products served by the companies then they will say it to their relatives and peers (Dora et al., 2013). Appropriate selection of both traditional legacy media and digital media is essential for formulating effective marketing strategy. Key Skills and Resources in Food and Beverage Operations Many skills and resources are required in managing food and beverage operations. Food service managers maintain the operation of the restaurant. However, food service managers must have in depth knowledge about different types of incidents inside the restaurant. Decisions are to be made based on the different aspects of hotel management operations. The knowledge of administration, management, personal and customer service, training and education, processing and production, food production, sales and marketing, telecommunications, psychology and leadership are required for managing the operations of food and beverage sector (Grekova et al., 2016). Apart from that, many skills are necessary for the maintenance of the different operations of food and beverage. Skills and resources of the company imply the human capital resources of the employees present in it. Human capital is a popular concept that is focused on different concepts of the operations of the company. The restaurant must put emphasize on the skills and attributes of the company that are considered as the most valuable assets of the company (Hurrell Scholarios, 2014). The different levels of management have different responsibilities regarding managing various aspects of the company. Key skills and resources include mostly the intangible resources of the company i.e. the skills and assets of the employees who are responsible for managing the business operations. The companys physical assets are also responsible for the management of different operational procedures. More is the income of the company stronger will be the operations of the food and beverage companies . However, the company is putting stress on the different human capital skills of the company. The skills of the employees include service orientation, critical thinking, time management, social perceptiveness, active listening, reading comprehension, operations analysis, learning strategies, system analysis, management of financial and material resources, systems evaluation, operation monitoring, quality control analysis, persuasion and instructing (Graham Potter, 2015). The above-mentioned skills are essential for managing different levels of operations of the company in the food and beverage sector in a perfect manner. Managers possessing these skills and knowledge must be having good leadership and decision-making power that will result in formulating strategies in different sectors of operations for the restaurant chain effectively. PESTLE Analysis Political- The season of national elections can affect the food and restaurant industry negatively. This is more prominent when it comes to selling liquor. Childhood obesity, menu labeling, diseases related to diet, allergen concerns, and food regulations and safety are some of the issues that affect the food and beverage industry largely. There may also be taxing issues (Ab Talib et al., 2014). Economical- The Australian food and beverage sector is a great contributor to the economy of Australia. This sector provides employment to the citizens of the country. However, the output generated from this sector saw a decline in the year 2012. Moreover, the input cost of the industry is rising. The income and GDP of Australia is quite high. Social- The opportunities in the food and beverage sector in Australia is rising. There is a growth in the demand of food both nationally as well as globally. An increase in the demand of high quality products and rise of the middle classes has been a positive impact on the industry. The high level of income of Australian people prompts them to buy healthier food than cheap street food (Gregoric, 2014). Technological- Growth in technology in the modern times has changed the mode of working in the food and beverage industry. People nowadays, especially the young generation rely heavily on internet and online shopping. They prefer to order food online rather than going to a restaurant due to crunch of time. Thus, more development in the delivery system would help this industry to develop as well. Legal- The Food Safety Standards of Australia lays great emphasis on the quality and nutrition value of the food. The government has imposed various safety regulations and the hotels and restaurants must comply with those regulations. The aim is to provide a safe, healthy, and hygienic food to the people and lower the incidents of food poisoning and illness. Food businesses in Australia need to comply with the food regulations act of the Australian government. Moreover, restaurants and bars selling liquor must get authentic license from the government (O'Kane, 2012). Environmental- The waste generated from the hotels and restaurants may have a severe impact on the environment if not disposed properly. To provide an environmentally healthy service, the use of plastics for packaging must be minimized. More environment friendly practices must be implemented. Porters Five Forces The Porters Five Forces tool is a very powerful tool to understand and assess the position and power of a business. It helps a company to understand the competitive strength and weakness. Threat of New Entrants- Australia has proven to be an attractive place for setting up new business as Australia has very few entry barriers. The existing companies may thus face the threat of new entrants. Since the Australian market yields high returns and less loss, the market is prone to attract businesses from all over the world. However, a large number of firms may decrease the profitability for all. This can be reduced by blocking new firms to enter the market through incumbents (Dobbs, 2014). Threat of Substitutes- Existence of products on large scale increases the competition. Customers often switch to alternatives when they find a product of better quality. The threat of substitutes is high as there are many other competitors of Guzmen Y Gomez in the Australian market. Bargaining power of Buyers- Buyers in Australia have the power to switch companies as they have a lot of options. They may prefer one restaurant or hotel or bar over another. This makes the power of the power of the customers very high. In short, they have high bargaining power. The bargaining power of the buyers depends on the availability of information to the buyers, differential advantage, and the customer value (Porter Heppelmann, 2014). Bargaining power of Suppliers- The relation of the suppliers with the restaurant is very good. This helps the industry to grow. The suppliers comprise the raw material providers, labor, and services. The bargaining power of the suppliers is low which helps the industry to grow. Industry rivalry- Industry rivalry is one of the major determinants of the success of a company. The Australian food and beverage industry has a number of hotels and restaurants. This increases the competition between the companies. There is rivalry on different areas such as in the level of expenditure in advertisement, degree of transparency, and the competitive strategy of a company (McLay, 2014). VRIO Theories VRIO framework is a theoretical tool that is used to analyze the internal capabilities and resources of the firm in order to find a sustainable competitive advantage of the company in the industry. It is a tool for measuring the internal environment of the company. Full form of VRIO model is valuable, rarity, imitate, organized and sustained competitive advantage. Valuable: It refers to the resources that are responsible for creating value to the organization. The internal resources will be valuable when they are used in increasing perceived customers value in the market. It can be done while increasing product differentiation or decreasing the price of the food items (Killen et al., 2012). Rare: The internal resources of the company must be rare so that other competitors cannot imitate their strategies and resources. The resources will act as a competitive advantage to the company in the marketplace. On the other hand, when the competitors use same type of resources then it will lead to competitive parity. However, selecting rarity among the commonly used resources is the secret of success of the company in the competitive marketplace (Rothaermel, 2015). Costly to Imitate: The resources of the restaurant should be portrayed in a way so that competitors cannot imitate it. The different types of complexities a company can face while imitating ones strategies and resources to it. They are casual ambiguity, historical conditions and social complexity (Knott, 2015). Organized in capturing value: The restaurant will capture the value of the strategies and resources, when the other four factors will be successful. The restaurant must organize their management processes, systems, organizational structure, policies and organizational culture fully in order to realize the potentiality of valuable, rarity and imitation costs of its capabilities and resources (Pesic et al., 2013). Critical Reflection on Tangible and Intangible Nature of Food and Beverage Operations In the hospitality industry, both tangible and non tangible services are highly important. The entire industry of hospitality is based on the tangible and intangible services. To be successful a hotel or restaurant or bar must have both tangible and intangible services. It is the both these services that make the experience of the customers worth remembering. These services refer to both the physical services and the interpersonal contact between the service providers and the customers. The tangible elements comprise the food that is presented to the customers. The goods including the nature and style of the crockery, glassware, napkins, linen, and cutlery are a part of the total experience (Davis et al., 2013). The menu is also a part of the tangible services for it is because of the menu that the customers are able to gain knowledge about the food they are going to have. It gives them a partial idea about the experience they are going to have. The customers get information through verbal or visual description of the meals or dishes that are available. The machine process is also a part of the total experience. This includes every tool and machine that is used to prepare a food item. This may include coffee machine, gas oven, vending machine, etc (Tamwatin et al., 2015). The action and services of the staff in a restaurant are of crucial importance and form a part of the intangible services. The intangible services comprise the overall environment offered by a restaurant or hotel. Every place has its own aesthetic appeal which is created by the furniture, dcor, and fittings (Giritlioglu et al., 2014). The warm and friendly feel of the restaurant determines the hospitality of a place. One place may give a customer a warm and amiable experience while another may give a cold feeling to its customers. Hence it is very important to establish appropriate furnish and dcor so that the customers get a warm and friendly feeling. This makes the experience of the customers far better. The cleanliness and brightness of the environment is also very crucial for a better experience. The organization of the service process is also considered a tangible process (Mari? et al., 2016). Conclusion The report is on the analysis of food and beverage sector of Australia. Different sectors of the industry in analyzed by considering an example of a restaurant based in Australia. The restaurant has its different branches not only in Australia but also in other parts of the world. However, different parts of the management functions are analyzed in terms of various theoretical frameworks such as VRIO framework, Porters five forces, PESTEL Analysis, etc. These theoretical frameworks explain both the internal environment as well as external environment of the food and beverage sector i.e. in terms of the restaurant in Australia. Apart from that, there are many strategic optional and key skills and resources are mentioned in details along with their key roles while developing different sections of management and different operations of the restaurant. The importance of the human capital resources are mentioned in the report so that the restaurant can identify them and use them properly in required places so that they can get effective results out from it. However, the sector must follow the recent consumer trends that will help them to attract different segments of customers in the country. Innovation will help the company not only to increase the segment of customers but also for the increase of profitability of the company. References Ab Talib, M. S., Hamid, A. B. A., Zulfakar, M. H., Jeeva, A. S. (2014). Halal logistics PEST analysis: the Malaysia perspectives.Asian Social Science,10(14), 119. Davis, B., Lockwood, A., Pantelidis, I., Alcott, P. (2013).Food and beverage management. Routledge. Dora, M., Kumar, M., Van Goubergen, D., Molnar, A., Gellynck, X. (2013). Food quality management system: Reviewing assessment strategies and a feasibility study for European food small and medium-sized enterprises.Food control,31(2), 607-616. Dobbs, M. (2014). Guidelines for applying Porter's five forces framework: a set of industry analysis templates.Competitiveness Review,24(1), 32-45. Giritlioglu, I., Jones, E., Avcikurt, C. (2014). Measuring food and beverage service quality in spa hotels: A case study in Bal?kesir, Turkey.International Journal of Contemporary Hospitality Management,26(2), 183-204. Graham, S., Potter, A. (2015). Environmental operations management and its links with proactivity and performance: A study of the UK food industry.International Journal of Production Economics,170, 146-159. Gregoric, M. (2014, January). PESTEL analysis of tourism destinations in the perspective of business tourism (MICE). InFaculty of Tourism and Hospitality Management in Opatija. Biennial International Congress. Tourism Hospitality Industry(p. 551). University of Rijeka, Faculty of Tourism Hospitality Management. Grekova, K., Bremmers, H. J., Trienekens, J. H., Kemp, R. G. M., Omta, S. W. F. (2014). Extending environmental management beyond the firm boundaries: An empirical study of Dutch food and beverage firms.International Journal of Production Economics,152, 174-187. Grekova, K., Calantone, R. J., Bremmers, H. J., Trienekens, J. H., Omta, S. W. F. (2016). How environmental collaboration with suppliers and customers influences firm performance: evidence from Dutch food and beverage processors.Journal of Cleaner Production,112, 1861-1871. Hurrell, S. A., Scholarios, D. (2014). The People Make the Brand Reducing Social Skills Gaps Through Person-Brand Fit and Human Resource Management Practices.Journal of Service Research,17(1), 54-67. Killen, C. P., Jugdev, K., Drouin, N., Petit, Y. (2012). Advancing project and portfolio management research: Applying strategic management theories.International Journal of Project Management,30(5), 525-538. Knott, P. J. (2015). Does VRIO help managers evaluate a firms resources?.Management Decision,53(8), 1806-1822. Mari?, D., Marinkovi?, V., Mari?, R., Dimitrovski, D. (2016). Analysis of Tangible and Intangible Hotel Service Quality Components.Industrija,44(1). McLay, A. (2014). Re-reengineering the dream: agility as competitive adaptability.International Journal of Agile Systems and Management,7(2), 101-115. O'Kane, G. (2012). What is the real cost of our food? Implications for the environment, society and public health nutrition.Public Health Nutrition,15(02), 268-276. Pesic, M. A., Milic, V. J., Stankovic, J. (2013). Application Of Vrio Framework For Analyzing Human Resourcesrole In Providing Competitive Advantage.Tourism Management Studies, 575-586. Porter, M. E., Heppelmann, J. E. (2014). How smart, connected products are transforming competition.Harvard Business Review,92(11), 64-88. Rothaermel, F. T. (2015).Strategic management. McGraw-Hill. Tamwatin, U., Trimetsoontorn, J., Fongsuwan, W. (2015). The effect of tangible and intangible service quality on customer satisfaction and customer loyalty: a SEM approach towards a five-star hotel in Thailand.Journal for Global Business Advancement,8(4), 399-419. Wu, P. H., Huang, C. Y., Chou, C. K. (2014). Service expectation, perceived service quality, and customer satisfaction in food and beverage industry.International Journal of Organizational Innovation (Online),7(1), 171.